Refund policy

Effective date: 3 November 2026

This policy explains when you can get money back from CJ AI Studio. It covers plans, wallet top-ups and AI tool jobs.

Failed or unfinished AI jobs

If an AI tool or Voice Cloner job fails or cannot be finished, its full price goes back automatically to the balance or credits it was paid from. You do not need to ask.

Duplicate or wrong charges

If you were charged twice for the same thing, or charged the wrong amount, we refund that charge in full.

Unused purchases

You can ask for a refund of a plan or a wallet top-up within 7 days of buying it, as long as none of it has been used.

What cannot be refunded

Credits that have been used, live studio time that has run, and AI jobs that finished are not refundable.

How refunds are paid

Card and bank payments are refunded to the card or account you paid from. The money usually reaches you 3 to 10 working days after we approve the refund, depending on your bank.

Crypto payments are refunded in the same coin, to an address you give us. We send the Naira value of the refund at the time we make it, less the network fee for sending it.

A purchase paid from your wallet balance is refunded to your wallet balance.

How to ask

Email support@cjaistudio.com, or write to us from Support in your account, with the payment reference and the reason. We reply within 2 working days.

Closing your account

Before you ask us to close your account, you may ask for your unused wallet balance back under the same rule as unused purchases above. Credits and balance still in an account when it is closed are forfeited.